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Privacy Policy

Effective Date: September 26, 2026
Last Updated: September 26, 2026

Henricks Custom Suits (“Henricks,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, schedule an appointment, purchase a product or service, communicate with us, or otherwise interact with Henricks.

1. Information We Collect

Information You Provide

We may collect information that you provide directly to us, including:

  • Your name, email address, telephone number, mailing address, and billing address.

  • Appointment details, event dates, wedding information, and service preferences.

  • Suit, shirt, trouser, shoe, and other product preferences.

  • Body measurements, posture and fitting notes, alteration details, and customization selections.

  • Order history, purchase information, and customer-service communications.

  • Information submitted through website forms, email, telephone calls, text messages, or in-store consultations.

  • Marketing preferences, reviews, photographs, or testimonials you choose to provide.

Payment Information

Payments may be processed by third-party payment providers, such as Wix Payments, Square, or other authorized processors. Henricks does not generally store complete credit-card numbers or security codes. Payment providers process payment information according to their own privacy policies and security practices.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address.

  • Browser, device, and operating-system information.

  • Pages viewed and links selected.

  • The date and time of your visit.

  • Referring website or search terms.

  • General geographic location.

  • Website interactions, advertising activity, and conversion information.

  • Cookie identifiers and similar technologies.

2. How We Use Your Information

We may use personal information to:

  • Schedule, confirm, and manage appointments.

  • Provide consultations, fittings, alterations, and customer service.

  • Process and fulfill purchases and custom clothing orders.

  • Maintain fitting records and customer preferences for future orders.

  • Contact you regarding appointments, orders, fittings, pickups, and service updates.

  • Send promotional emails, newsletters, special offers, and event information when permitted.

  • Personalize products, services, and website content.

  • Operate, maintain, analyze, and improve our website and services.

  • Measure advertising performance and understand how customers find Henricks.

  • Detect fraud, protect our website, and maintain business security.

  • Comply with legal obligations and enforce our agreements and policies.

3. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate correctly, remember preferences, understand website activity, measure advertising performance, and improve the customer experience.

These technologies may include:

  • Essential cookies, which are necessary for website functions, security, appointments, shopping, and checkout.

  • Functional cookies, which remember selections and improve website features.

  • Analytics cookies, which help us understand how visitors use the website.

  • Advertising cookies, which may be used to measure campaigns, personalize advertising, and understand whether an advertisement resulted in a visit, appointment, or purchase.

You can select Accept All, Decline All, or Cookie Settings through our cookie-consent banner. You may change your choices later by using the cookie-settings control available on our website.

Disabling certain cookies may affect some website features.

4. Analytics and Advertising Services

We may use services provided by Wix, Google, Meta, HubSpot, and other technology or advertising providers. These companies may collect website and device information through cookies, pixels, or similar technologies.

We use these services to:

  • Measure website visits and customer activity.

  • Understand how visitors find and use our website.

  • Evaluate advertising campaigns.

  • Communicate with customers and manage inquiries.

  • Improve our website, products, and services.

These third parties may process information according to their own privacy policies.

5. How We Disclose Information

We do not sell personal information for money.

We may disclose personal information to:

  • Website hosting, appointment, ecommerce, and customer-management providers.

  • Payment processors and financial institutions.

  • Tailors, manufacturers, delivery providers, and other parties needed to complete an order.

  • Email, analytics, advertising, and marketing-service providers.

  • Professional advisers, including accountants, attorneys, and business consultants.

  • Government agencies or other parties when required by law.

  • A buyer, successor, or other party involved in a merger, financing, sale, or transfer of some or all of our business.

Certain advertising or analytics activities may be considered “sharing” under California privacy law, even when no money is exchanged. Where applicable, you may manage these technologies through our cookie settings.

We require service providers to use personal information only for authorized business purposes and to protect it appropriately.

6. Email and Marketing Communications

If you receive marketing emails from Henricks, you may unsubscribe at any time by selecting the unsubscribe link included in the message.

Even if you unsubscribe from promotional communications, we may still send service-related messages concerning appointments, orders, payments, fittings, pickups, or other transactions.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain fitting and order records, meet legal and accounting requirements, resolve disputes, and protect our business.

Because returning customers may rely on previous measurements and fitting preferences, we may retain these records unless you request their deletion or applicable law requires otherwise. Some information may need to be retained for tax, accounting, fraud-prevention, or legal purposes.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should use caution when sending sensitive information electronically.

9. Your Privacy Choices

Depending on where you live and which privacy laws apply, you may have the right to:

  • Request access to personal information we maintain about you.

  • Request correction of inaccurate personal information.

  • Request deletion of certain personal information.

  • Request information about how your personal information is collected, used, or disclosed.

  • Opt out of certain advertising cookies or the sharing of information for targeted advertising.

  • Withdraw consent where processing is based on consent.

  • Receive equal service and pricing when exercising a privacy right.

Some requests may be limited by legal exceptions. For example, we may retain information needed to complete an order, maintain financial records, prevent fraud, resolve a dispute, or comply with the law.

To submit a privacy request, contact us using the information at the end of this policy. We may need to verify your identity before completing a request.

You may also use an authorized agent to submit a request where permitted by law. We may request proof that the agent is authorized to act for you.

10. California Privacy Information

California residents may have additional rights concerning their personal information under applicable California privacy laws.

Henricks does not discriminate against customers for exercising applicable privacy rights.

We do not knowingly sell the personal information of individuals under 16 years of age.

If our use of analytics or advertising technologies is considered a sale or sharing of personal information under California law, you may opt out through the cookie settings available on our website or by contacting us.

11. Do Not Track Signals

Some browsers offer a “Do Not Track” setting. Because there is not currently a universally accepted standard for responding to these signals, our website may not respond to every Do Not Track request.

You can manage nonessential cookies using our cookie-consent banner and cookie-settings control.

12. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If we learn that personal information was collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

13. Third-Party Websites

Our website may contain links to websites or services operated by other companies. Henricks is not responsible for the privacy, security, or content practices of third-party websites.

We encourage you to review the privacy policy of any third-party website you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page. Material changes may also be communicated through the website or by another appropriate method.

15. Contact Us

If you have questions about this Privacy Policy, want to exercise a privacy choice, or have concerns about how your information is handled, contact:

Henricks Custom Suits
1220 Stoneridge Mall Road
Pleasanton, CA 94588

Email: info@henrickscustomsuits.com
Phone: 925-436-1182

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